Contact Us

We are committed to providing exceptional customer support to all players across Australia. Our friendly and professional team is here to assist you with any questions regarding your gaming experience, account issues, or concerns related to our pokies platform.

Whether you need technical help, payment guidance, or responsible gambling advice, our support team is ready to ensure your experience remains smooth, safe, and enjoyable.

Available Support Channels

• Live Chat — Instant assistance directly on our website (fastest option)
• Email — Send detailed enquiries to [email protected]
• Phone — Call our Australian helpline: 1800 858 858

Expected Response Times

• Live Chat: Immediate during operating hours
• Phone: Typically answered within minutes
• Email: Responses within 24–48 hours

For faster support, please have your account username or relevant details ready when contacting us. Our experienced team can assist with technical issues, payments, account verification, responsible gambling support, and general platform enquiries.

All communications are handled with strict confidentiality in accordance with Australian privacy laws and our data protection policies.

Support Hours

• Monday to Sunday: 8:00 AM – 12:00 AM (NZST)
• Live Chat and Phone support available during these hours
• Email support is monitored 7 days a week

Frequently Asked Questions

Before contacting support, you may find quick answers in our FAQ section. Topics include account registration, deposits and withdrawals, bonuses, game functionality, and responsible gambling guidance.

Responsible Gambling Support

If you need assistance managing your gambling habits or setting limits, our team is here to help. You can also visit our Responsible Gambling page or reach out to external support services.

• Gambling Helpline Australia: 1800 858 858